Support

RibbleChain offers multiple support channels to help users, developers, and validators resolve issues related to $XRB, wallets, nodes, and more.

Support Options

• Documentation: Start with the docs for guides on:
  • Creating a Smart Wallet.
  • Staking Tokens.
  • Troubleshooting.
• Community Channels: Ask questions in:
  • Discord: discord.gg/ribblechain.
  • Telegram: t.me/ribblechain.
• Support Ticket:
  • Submit a ticket at support.ribblechain.com.
  • Example: "Cannot claim $XRB staking rewards—error: 'Invalid Signature'."
  • Response time: Within 48 hours.
• Developer Support:
  • For API or SDK issues, open an issue on GitHub.
  • Join the developer channel on Discord.

Common Issues

• Wallet: Can’t access wallet? Check your recovery phrase (see Creating a Smart Wallet).
• Staking: Rewards not received? Verify node uptime (see Staking Rewards).
• Bridging: Transfer stuck? Track on the RibbleChain Explorer.

Best Practices

• Details: Provide detailed info in support tickets (e.g., error messages, transaction hashes).
• Community First: Check Community Channels for quick answers.
• Security: Never share your private key or recovery phrase with anyone.
• Patience: Allow time for responses, especially during high network activity.

Next Steps

• Explore the Whitepaper.
• Join Community Channels.
• Participate in the Testnet Program.